Returns and Refunds

I know you’re going to love your Merrie & Bright goodies. However, if you’re not entirely happy with your purchase or the item has been damaged, please contact me to arrange a return: hello@merrieandbright.com

You must return your purchase within 10 working days after receiving your item and after arranging to return the item with me. The item must be returned in a saleable condition in order to be legible for a refund.

I am unable to refund any items that have been lost, damaged or stolen in transit. I recommend returning your products via signed for/special delivery. Please note, return shipping costs are the responsibility of the customer unless the item is incorrect/faulty.

Once the refund has been received, payment will be issued within seven working days.

Please note that this returns policy does not apply to personalised products or online courses.

Delivery

Royal Mail delivery is used in most cases, but larger pieces will be sent via courier. Delivery charges are dependent on weight.

Collection is welcome if the client is local to Bicester, Oxfordshire.

Merrie & Bright cannot accept responsibility for items lost in the post or delayed due to postal strikes or circumstances out of her control. Goods will happily be sent internationally, and the best form of postage will be sourced for these jobs. Please note that goods posted outside of the UK may be subject to additional local taxes, duties, or custom charges. The client is responsible for checking with the local customs department for an estimated cost, and Merrie & Bright will not assume any responsibility for these additional costs.

Any issues with a delivery must be reported with photographic evidence within 48 hours of receipt.